Total Quality Management Practices and Operational Performance of Table Water Producers

ABSTRACT

Issues bordering on quality need to be examined in the water industry. The performance of water producers in terms of their ability to meet customers’ needs and operational efficiency have left much to be desired. Consequently many consumers do not have a particular water vendor which they patronize. Customers have also lamented the inefficiency in the distribution system of sachet and bottled water. Hence the purpose of the study was to examine the influence of total quality management practices on the operational performance of table water producers in Edo State. The study adopted a survey research design. The population of the study was made up of managers of table water producers in Nigeria. The sample size was 446. Questionnaire was the main research instrument. The data were generated using Google online survey, while the data were analysed using descriptive and inferential statistics through the SPSS Version 20.0.