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Summary
From the study conducted, the first null hypothesis was tested which states that employee involvement has no relationship with customer service delivery, and was accepted because the calculated value was less than the table value.
The second null hypothesis was also tested and was rejected which states that company’s facility has no effect on service delivery to customer and the alternative was accepted which stated that company facility has an effect on service delivery to customers because the calculated value was greater than the table value.
The third null hypothesis which states that process involvement/modification has no impact on the improvement of service delivery was rejected and the alternative hypothesis accepted, which states that process improvement/modification have impacts on the improvement of service delivery to customers because the calculated value was greater than the table value.
The fourth null hypothesis which states that there is no relationship between the internal practice of the company and customer service deliver was rejected while the alternative was accepted there is a relationship between the internal practice of the company and customer service deliver, because the calculated value was greater than the table value.
