ABSTRACT
This research examines the socioeconomic impacts of flight delays and cancellations on passengers utilizing Benin City Airport, focusing on the causes, effects, and passenger satisfaction with delay notifications. Using a random sampling method, 200 questionnaires were administered to collect data on passenger experiences and perceptions. The primary causes identified were weather conditions, technical issues, and operational challenges, with lesser 13 incidences related to other factors. The socio-economic impact was substantial; 28.5% of the passengers affected by delays and cancellations incurred additional costs. Notably, 91.2% of these incurred expenses were under ₦200,000, typically covering needs such as accommodation, transportation, food, and missed connections. The increase in flight delays was strongly correlated with a 57.1% rise in social inconveniences, highlighting significant disruptions to both personal and professional lives of travelers. 50% of respondents expressed a neutral opinion about the timeliness of notifications regarding delays, indicating a balanced split in satisfaction levels. This suggests a significant opportunity for improving communication strategies to better support passengers in managing their altered travel plans effectively. Based on these insights, the study recommends enhancing weather monitoring, aircraft maintenance, airport operations, and developing contingency plans. Additionally, improving passenger assistance services and promoting awareness of passenger rights are crucial. Overall, the research highlights the need for collaboration among stakeholders to reduce the socioeconomic impacts of flight disruptions,aiming to improve travel experiences and support regional economic stability
