THE IMPACT OF MANAGEMENT OF EMPLOYEE GRIEVANCE IN AN ORGANIZATION (A CASE STUDY OF SOME SELECTED FIRMS)

ABSTRACT

This research project intends to explore the impact of management of employee grievances (A case study of some selected firms in Edo State). It necessary since this research topic is unique to management of employee grievance a handling of grievance in the management of employee in Nigeria Water Corporation and Benin Electricity Distribution Company (BEDC), which was used to generalize the project objectives. The study sought to examine the impact of organisational grievance handling procedures on employees’ contextual performance in money deposit banks. The target population of 240 employees of two (2) firm branches spread across Edo State of Nigeria was used and a sample size of 150 staff was derived through simple random sampling. A cross-sectional research survey method was adopted and data collected by means of Likert scale was analyzed using descriptive statistics. It was established grievance managingmay not address all employees’ workplace-related issues, a pragmatic approach to managing employees’ discontentment will create platform for employees to seek grievance-redress in a harmonious working setting. We further posit that banks should act promptly to establish effective and efficient grievance handling mechanisms, revolved around organization justice; pursuing deliberate policies to abridge the length of time for grievance resolution, and putting policies in place effective organizational structure that encourages their employees to air their grievances.