You have no items in your shopping cart.
This study explored the impact of artificial intelligence applications on organizational performance, with a focus on a sample of 50 employees working in banks located in Edo State, Nigeria.. The variables analyzed included chatbot application, roboticprocess automation and AI application in decision making. Various statistical and econometric tools were applied to analyze the data. The findings revealed that Chatbot application have a positive and statistically significant impact of organization performance. Robotic process automation and AI application in decision making have a positive but statistically insignificant impact on organization performance. Based on these findings, the study recommended that businesses should consider increasing their investment in chatbot technologies, businesses may explore other AI areas like predictive analytics, customer insights, or process automation, and businesses should explore deploying chatbots in various functions beyond customer service.
