RESILIENCE CAPACITY AND EMPLOYEE WORK ENGAGEMENT IN ECOBANK BRANCHES, WARRI, DELTA STATE

ABSTRACT

The study was designed to examine resilience capacity and employee work engagement in Ecobank Branches, Warri, Delta State.  In order to do this, three hypotheses derived from the specific objectives of the study were tested.  This study is co-relational in nature and adopted the cross-sectional survey design. The study used the quantitative data using the questionnaire as the instrument. The data collection instrument was validated and also subjected to reliability test, before it was used for the collection of data. The questionnaire was used to elicit responses from 220 respondents that constitute the sample size. The data generated from the field work was extracted from the measuring instrument and then subjected to inferential statistical analysis for the testing of the hypotheses.  In order to validate the research hypotheses, the Pearson Product Moment Correlation statistical tool was used. The study found among others that there is significant relationship between job resources and work engagement; that there is significant relationship between personal characteristics and employee’s involvement; and that there is significant relationship between task identity and employee’s commitment.  It was recommended among others that organizations should ensure that employees should be involved in the decision-making process especially in an era of burnout. Furthermore, since resilience capacity improves employee performance and engagement, there is need for organisations to gear efforts towards resilient behaviour of employees so as to improve their performance.