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ABSTRACT
As Information Technology is the modern trend in banking today, it’s very imperative for banks to access its impact operational performance so as to justify if the huge capital invested on it is justifiable or not, analyze their problem and proffer possible solutions. The Objective of this study is to examine how the adoption of Information communication Technology affects the operations of Nigerian banks in terms of effectiveness, efficiency, competitiveness, customer base and globalization of the bank. The main research instruments used are questionnaires for staffs and customers of the bank. The simple frequency percentage was adopted as the statistical measure and hypothesis testing was analyzed using spearman rank correlation. In conclusion, the study revealed that Information Technology has tremendously improved growth and performance of the Nigerian Banking Industry. Information Communication Technology has lead to increase customer satisfaction, improved operational efficiency, reduced transaction time, gives the bank a competitive edge, reduced the running cost and ushered in swift response in service delivery. The research recommended that banks should continue to train their staff on latest ICT products both in the usage, its management and possibly its maintenance. in the banks as well as the marketing of these products. Staff should also be trained on the basic principles of their new I.C.T. products; this would strengthen their marketability. Banks should invest heavily in ICT-driven product so as to always pioneer customized products that would stand the best of time.
