INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) ON BUSINESS PERFORMANCE

ABSTRACT

The study was carried out to determine what impact information and communication technology has on the performance of small and medium scale enterprises. To make this posible the research objectives were raised to examine the influence of Information Processing on Product Quality, examine the impact of Information Sharing on Market Share and determine the impact of Information System on Operational Efficiency. The study adopted the survey research design, which was used to collect information from 115 accessible Small and Medium Scale Enterprises Development Agency of Nigeria (SMEDAN) Edo State chapter. The research made use of the questionnaires to prompt information from respondents deliberately by the questions framed and given out for data collection. The instrument were validated by the researcher's supervisor and conbach alpha reliability coefficfient was use to test the reliablilty of the instrument which 0.7 was obtained, indicating that the instrument was reliable.