EMPLOYEES’ EMPOWERMENT AS A REQUIREMENT FOR JOB SATISFACTION

ABSTRACT

This study aimed to ascertain the relationship between employees’ empowerment and job satisfaction using selected hotels in Benin City, Edo State as a case study. The selected hotels included Protea Hotel, Precious Palm Royal Hotel, Uyi Grand Hotel, Western Villa Hotel, Limoh Suites and El-Hassani hotel The study covered a sample size of one hundred and thirty-four (134) employees of these hotels, of which same number of questionnaire were distributed, and one hundred and twenty-one (121) retrieved and used for data analysis. Descriptive statistics (Frequency, simple percentage and mean) and regression analysis were utilised for the study’s empirical analysis. The findings arrived at after the empirical analysis included that: there is a significant relationship between employees’ participation and job satisfaction; there is a significant relationship between reward and job satisfaction; delegation of authority has a significant relationship on job satisfaction; and that there is a significant relationship between knowledge sharing and job satisfaction. The following recommendations were made based on the findings of the study that: management of hotels should ensure effective and optimum employees’ participation; deserving employees should be regularly recognized and rewarded by the hotels in order to create a sense of value among the employees; consistent delegation of authority to employees is important for the enhancement of employees’ job satisfaction; and management of hotels should consistently maintain a working environment that promotes knowledge sharing.