You have no items in your shopping cart.
ABSTRACT
The adoption rate of Point of Sale (POS) terminals worldwide is on the rise as Point of Sale payments gain favor with today’s customers who prefer to carry out transactions by card rather than cash. As the POS channel becomes more popular, banks must ensure that they have the right solution to deliver the advanced technology that their customers demanded. However the adoption of the E-Payment is comparatively lower to other payment systems in Ugbowo. Hence, this study set an objective to investigate the level of customer satisfaction of bank customers from the POS service focusing on Ugbowo metropolis of Benin City. Data for the study was collected from POS and non-POS customers who either use POS service or aware about the service. Descriptive statistics is used to analyze the data. So as to enhance the satisfaction of POS users and to increase number of users over time, few recommendations are forwarded including ensuring 24/7 POS service, outsourcing maintenance service, using alternative means of networking and power generation.
