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ABSTRACT
The project work titled “Assessment of Training as a Means of Manpower Development” was carried out to ascertain the impact of training on the effective service delivery of Public Complaints Commission. The specific objectives are: to ascertain if training schemes exists in public complaint commission, Abuja, to ascertain the impact of training and development programmes on the employee’s performance in public complaint commission, Abuja and to Suggest solutions to the challenges of manpower training in public complaints commission, Abuja. The study employed the descriptive survey design while the sample was randomly selected and the questionnaire was the instrument for data collection. The data generated was analyzed using the mean and standard deviation. The findings revealed: training schemes exists in public complaint commission, Abuja, the training and development programmes has positive impact on the employee’s performance, and that some challenges exist in the organization. The following recommendations were therefore made by the researcher: Public complaints commission should continuously sponsor interested employees who are willing and have indicated interest to participate in training programme, The management should also supervise the sponsored staff, study leave with pay may be granted to interested staff to have full concentration in the training. Technological tools and materials needed to carry out effective work should be made available, the salaries of the employees be paid as at when due and that all employees be trained and that the training should be relevant to their job specifications.
