ABSTRACT
Introduction: Burnout among nonclinical workers has been a source of great concern over the years. As a result of improperly managed stressed and a trying and highly demanding work environment, nonclinical workers are susceptible to developing burnout. Burnout is a prevalent occupational phenomenon characterized by emotional exhaustion, depersonalization, and reduced personal accomplishment. While extensive research has focused on burnout among healthcare professionals, limited attention has been paid to non-clinical workers despite their vital role in various tertiary health institutions, and Benin city in particular. Objectives: To assess self-reported burnout among non-clinical workers and explore its associated factors in tertiary health institutions in Benin City, Edo State. Methodology: This was an analytical cross sectional study. The study population comprised non-clinical workers in tertiary health institutions in Benin City, Edo State. The tool for data collection were pretested structured questionnaires. Data was entered and analyzed with IBM SPSS version 26.0 software. The level of significance was set at p < 0.05. Results: A total of 600 non-clinical workers participated in the study. The mean age (SD) of respondents was 42.3±7.84 years with a higher proportion being males 353 (58.8%). Majority, 459(76.5%) of the respondent were married. A higher 486(81.0%) proportion of respondent has spent greater than 5years in UBTH. While 560(93.3%) had daily work hour of 5-8hours. Over half, 321(53.5%) of the non clinical workers had burnout. Age group, marital status, daily work hours, level of education and duration of employment was found to be significantly associated with burnout. About two third 362(60.3%) had high level of emotional exhaustion. A higher proportion 476(79.3%) had a high level of lack of personal accomplishment, while majority 423(70.5%) had low level of depersonalization. About three fifth, 280(62.6%) of respondent xiv with high burn out worked 3-5 days per week. Over three fifth, 286(64.3%) of respondent with high burn out described clients problem as severe. About three fifth, 299(61.6%) respondent with high burn out do enough work during working hours. As a coping strategy a mean = 2.60, SD=0.99 of respondent looked for something good in what was happening while a mean = 2.03, SD =1.16 were taking action make the situation better. About three fifth, 367(61.2%) of respondents got angry easily, three fifth, 360(60%) talked about their career in a negative way while two third, 396(66.0%) felt the need to be absent. Conclusion: About two third of the non-clinical workers in tertiary health institutions in Benin City had an overall good knowledge of burnout. The prevalence of burnout among non-clinical workers in tertiary health institutions in Benin City was high. This resulted in negative consequences on their physical and mental health, and in the quality of patient care. Thus, there is a need for relevant stakeholders to address modifiable risk factors of burnout among nonclinical workers.
