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ABSTRACT
The effect of queuing in relation to the time spent by patients to access medical services is quite becoming a major concern to healthcare providers. This is due to the inconveniences of prolonged waiting of patients, which in some cases lead to the death of the patient. On the other hand, providing too much service capacity to operate a system involves excessive cost. This study examines the queuing characteristics at the University of Benin Teaching Hospital (UBTH) using a Multi-server single-phase model. Data for this study was collected at the outpatient department of the hospital through observations and interviews of patient from the Record section, Assessment center and the Consulting rooms. The results showed that the highest number of patients in the waiting line at the Assessment Centre was recorded on Monday. The study also showed that there was only one assessment center, two record centers and three consulting rooms at the hospital serving all the patients that arrived at the facility, thus, compelling them to join long queues.
