A SURVEY ON PATIENT PERCEPTION OF THE QUALITY OF EYE CARE SERVICES AT THE OPTOMETRY CLINIC EKEHUAN CAMPUS, UNIVERSITY OF BENIN, BENIN CITY

ABSTRACT

The need to examine health services from the patient’s perspective has become increasingly important. The purpose of this study was to determine how patients perceive the quality of eye care services provided at the optometry clinic Ekehuan Campus, University of Benin. A pilot test was conducted within a small group of individual. A well structured questionnaire was administered on a cross-section of 134 patients at the University of Benin optometry clinic, Ekehuan campus. Participants were 18 years and above. Results obtained were analyzed using the SPSS. A well structured questionnaire was randomly issued out to participants that meet the inclusion criteria of this study. The questionnaire contained different sections such as, Demographics, General perception of eye care services, Factors affecting perceived quality of eye care services and specific services and staff performance. Overall, 47.0% of the respondents were satisfied, 22.4% were neither ‘satisfied’ nor ‘dissatisfied’ while 4.5% were very dissatisfied with the quality of eye care services. According to the patient’s opinion, the study showed good satisfaction with respect to the services provided by the eye care provider, affordability of eye care services.